Our Values, Our Culture
As we aim to advance good in the world, we believe that our culture and the manner in which we work carries the same significance as the outcomes we are trying to achieve.
Grace | |
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We seek to understand and engage with one another with humility, forgiveness, and respect. |
Peace | |
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We pursue a just, diverse society through our initiatives and place, starting with ourselves. |
Excellence | |
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We continually aspire to elevate our collective work through an inner drive to go beyond what has been done before. |
Openness | |
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We communicate often and honestly, championing the resolution of issues promptly and directly. |
Meaning | |
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We cultivate meaningful community rooted in joy, integrity, and our common sense of purpose. |
New Outcomes | |
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We learn and collaborate broadly, generating new perspectives and outcomes to advance human flourishing. |
Grace Farms is dedicated to providing access and opportunities for diverse communities to collaborate for good. Our Foundation’s commitment to diversity begins with our staff and extends to all aspects of our programs, work, and on-site experience.
Learn more about our Vision, Mission, and Team.
Assistant Director of Events & Visitor Experience
Full Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
The Role:
The Assistant Director of Events & Visitor Experience is a key leadership role responsible for ensuring exceptional experiences for all Grace Farms guests—from daily visitors to event participants. This position manages and supports both the Visitor Experience (VE) and Events teams, oversees catering partnerships, and ensures operational excellence and mission alignment in all aspects of hospitality, programming, and logistical execution.
This individual will lead by example, cultivating a welcoming environment that prioritizes peace, hospitality, and excellence, while managing the day-to-day operations of our public-facing teams and delivering meaningful events in collaboration with internal and external partners.
Responsibilities:
Event & Program Management
- Oversee the planning and execution of mission-aligned public and private programs, performances, and internal events in partnership with the Events team.
- Supervise a team of Event Coordinators; assign leads and manage workflows based on event scope and audience.
- Collaborate cross-functionally with internal initiative leaders, the technical team, and the catering team to ensure seamless delivery of events.
- Participate in technical walkthroughs and coordinate production elements, hospitality needs, artist/talent relations, and day-of logistics.
- Serve as liaison between programming teams and front-of-house staff of the Grace Farms culinary team to ensure alignment and success in event execution.
- Support both Front-of-House and Back-of-House coordination for in-house catering, including menu planning, staffing, and vendor communication.
- Manage and maintain relationships with preferred caterers and event vendors; support contracting and compliance.
- Provide high-level oversight for food and beverage service during programs, and large-scale events.
- Serve as project manager for complex or signature events, including anniversary celebrations and donor-focused programs.
Visitor Experience Leadership
- Oversee, actively supervise, and support the daily operations of the Visitor Experience (VE) team, ensuring each guest receives exceptional hospitality from arrival to departure from each VE team member.
- Hire, train, coach, manage, and mentor, full-time and part-time staff and supervisors; conduct regular performance evaluations and provide regular and ongoing feedback.
- Ensure the presentation, staffing, signage, and cleanliness of all public spaces are in accordance with Grace Farms’ aesthetic and operational and safety standards.
- Respond to guest feedback and escalated concerns with professionalism and care, implementing improvements as needed.
- Foster a collaborative culture of continual learning, hospitality, and service excellence.
- Ensure daily staffing, ticketing, scheduling, and registration systems (including Ticketure and Classy) run smoothly and align with guest needs, oversee visitor access, membership support, and concierge services in collaboration with Advancement and Marketing teams.
- Approve timesheets, schedule staff, track PTO, and provide logistical and HR support as needed.
Qualifications
Skills/Abilities:
- Demonstrated excellence in customer service, training, and team development.
- Highly organized with exceptional attention to detail and the ability to manage multiple events and priorities simultaneously.
- Strong interpersonal, written, and verbal communication skills.
- Familiarity with ticketing, CRM, and scheduling software; experience with similar systems is a plus.
- Experience working in mission-driven, nonprofit, arts, or cultural environments strongly preferred.
- Comfortable working in a collaborative, fast-paced, and evolving setting with varying levels of complexity.
- Must have the ability to work onsite 5 days per week with the flexibility to work weekends and events.
Education & Experience:
- Bachelor’s Degree required.
- Minimum of five (5) years of experience in a public-facing service industry. Preferred experience in catering, visitor services, event production, hospitality, or cultural programming. Not for profit experience at a museum/cultural attraction greatly preferred
- At least three (3) years of supervisory or team leadership experience in a public-facing environment.
Physical Requirements:
- Ability to lift up to 25 lbs., stand or walk for extended periods, and navigate stairs and outdoor conditions.
Benefits
Grace Farms offers a comprehensive and competitive benefit package that includes tuition reimbursement, a 403(b)-retirement benefit with an organization match, along with different medical plans, including dental and vision plan, 100% employer-paid basic life insurance and short-term disability. We believe in the importance of rest and balance, offering generous paid time off (PTO), sick and personal days, and 11 paid holidays. All staff are invited to enjoy our scenic 80-acres preserved landscape and participate in the diverse public events hosted on-site.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply
Accounts Payable Clerk
Part Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
The Role:
As an AP Clerk, you’ll will be a key member of the Finance team, supporting the strategic goals of the Finance team and organization. Your primary focus will be processing invoices, preparing payment suggestions, and reconciling vendor accounts. This role requires the flexibility to help with other essential accounting tasks, such as income recognition, month-end closings, audit preparation, and other ad hoc duties.
Your Day-to-Day
- Process invoices for weekly accounts payable run.
- Review vendor invoices and statements to verify accuracy, addressing discrepancies and outstanding queries.
- Reconcile vendor accounts by comparing ERP system data (NetSuite) to vendor statements; follow up with vendors for missing invoices or unresolved issues.
- Respond to vendor and internal inquiries regarding accounts payable and resolve discrepancies. Assist in account analysis and the resolution of invoice discrepancies.
- Ensure the accurate and organized maintenance of payable records.
- Process and maintain corporate credit cards through Expensify, working with the various card holders to ensure timely, accurate submissions of their receipts and expense coding.
- Assist employees with processing expense reports, ensuring compliance with the Foundation policies and obtaining necessary approvals from supervisors.
- Record revenue from the point-of-sale system into NetSuite.
- Enter the weekly revenue summary for Ticketure into NetSuite.
- Contribute to month-end closing activities, including reconciling accrued and prepaid expenses.
- Assist with audit preparation by organizing and providing necessary documentation.
- Work closely with team members to optimize workflows within the Finance department.
- Adhere to established standards, procedures, internal controls, and applicable laws.
- Other duties as assigned.
Qualifications
Skills/Abilities:
- Strong analytical skills with the ability to analyze outstanding invoices and prior payments using applied knowledge.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Excellent interpersonal, oral, written communication skills.
- Familiarity with accounts payable processes and month-end closing activities.
- Self-starter who excels with deadline-oriented milestones and can shift with changing priorities.
- Highest level of integrity with demonstrable record of handling confidential information with discretion.
- Proven team player with ability to build strong working relationships internally and externally.
Education & Experience:
- High School Diploma or equivalent required. Accounting or Finance Degree preferred.
- 1-2 years of proven experience in accounts payable, including invoice processing, vendor reconciliation, and addressing discrepancies.
- Experience processing invoices with high attention to detail, proper account coding and required approvals.
- Proficiency in Microsoft Office products specifically in Excel and Adobe Acrobat.
- Proficiency in ERP systems, preferably NetSuite, and expense management tools like Expensify.
Physical Requirements:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, navigate the site to various locations, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
Grace Farms offers a comprehensive and competitive benefits package that includes tuition reimbursement and a 403(b)-retirement plan with an organizational match. All staff are invited to enjoy our scenic 80-acre preserved landscape and participate in the diverse public events hosted on-site.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected
Apply
Line Cook
Full Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
Duties:
- Wash, cut, prepare, and cook food, including items such as poultry, meats, vegetables, pizzas, salads, sauces, etc. at stations including but not limited to the grill, pizza oven, salad station.
- Learn the menu to provide accurate, timely service.
- Ability to multi-task and take direction from Lead Line Cook and Chef de Cuisine & Commons Manager
- Verify that prepared food meets requirements for safety, quality, and quantity standards.
- Clean, stock, and restock workstations and display cases.
- Contribute to a team-oriented culture of mutual respect and support for each other.
- Cleans kitchen, storage and workspace area as part of a culinary team committed to promoting and providing a safe and clean kitchen and service environment in keeping with Grace Farms sanitation and cleanliness standards.
- May work special catering events on site, as needed.
- Other duties as assigned.
Qualifications
Education & Experience:
- Minimum High School Degree or equivalent. Culinary Degree preferred.
- Proven experience as a Line Cook.
- ServSafe certification is a plus
Skills & Abilities:
- Must be able to read, write and communicate effectively with all team members and other colleagues at Grace Farms.
- Bi-lingual communication skills a plus.
- This position will work on site in New Canaan. Must have flexible schedule, as well as the willingness and ability to work nights and weekends as needed.
Physical Requirements:
- Ability to lift up to 50 lbs., bend, climb stairs, and stand for an extended period of time.
- Be able to handle hot and cold conditions during food preparation and cooking.
Compensation range: $23 per hour
MUST have reliable transportation as we are NOT near public transportation.
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply
Cafe Associate
Part Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
Duties:
- Stays informed about all events and offerings of Grace Farms Foundation and shares this information in an accurate and enthusiastic manner with visitors to the Commons.
- Greets all customers with consistently warm, friendly, personalized greeting and service to every guest and customer. Moves quickly, but efficiently, accurately and safely through each transaction to minimize wait time for each guest. Thank each customer for their order.
- Processes each customer order through the Grace Farms Point of Sales and credit card transaction system.
- Follows all Grace Farms beverage recipes and procedures to make requested drink orders for customers.
- Assists team set up and clean up after internal catered events
- Follows all health & safety procedures when fulfilling guest pastry and food orders.
- Communicates and educates customers about menu items, retail items and specials – including ingredient lists.
- Works to maintain a good customer experience and reports any customer complaints to their supervisor.
- Assists the culinary team with getting food orders out to the customers.
- Promotes a safe and clean service environment by supporting Grace Farms sanitation and cleanliness standards.
- Communicates on a high level with the kitchen team to expedite customer orders.
- Helps clear and wash dishes when needed.
- Maintains Commons area clean throughout shift, performs cleaning tasks such as sweeping, wiping down tables, pushing in chairs, collecting trays and maintaining back counter area tidy.
- Practices proper food organization, labeling, and storage.
- Maintains regular and consistent attendance and punctuality.
- Other duties as assigned
Qualifications
Skills & Abilities:
- Exceptionally friendly people-skills.
- Outstanding interpersonal communications skills with external guests, and internal colleagues.
- Excellent team player who regularly assists their colleagues with a cheerful disposition.
- Ability to maintain high-energy throughout the day, and ability to remain calm, friendly and unflustered during high volume periods of operations.
- Must possess patience, empathy and a generous, positive, and can-do outlook.
- Able to work effectively in collaboration with diverse groups of people
- Flexible schedule that will include weekends and some evenings.
Education & Experience:
- High school diploma or equivalent required.
- Customer service experience required, and food/beverage service preferred.
- Working knowledge of a Point of Sale (POS) system.
Physical Requirements:
- Requires long periods of standing and some lifting
Compensation range: $20 per hour
MUST have reliable transportation as we are NOT near public transportation.
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply
Presentation & Production Designer
Full Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
The Role:
We are seeking a talented Presentation and Production Designer with a keen eye for brand consistency and excellence in slide design. The ideal candidate will bring both creative expertise and technical precision to deliver high-quality visual materials across multiple formats. This role is perfect for someone who thrives on creating compelling presentations, managing print production, and ensuring seamless brand alignment. It offers a dynamic blend of creativity and technical execution, providing the opportunity to craft impactful visual communications that strengthen our brand presence.
Responsibilities:
- Design and develop PowerPoint templates, slides, and complete presentations customized for various audiences and purposes.
- Maintain and organize a Master Deck Library to streamline access and reuse of presentation assets.
- Prepare files for print production, ensuring proper bleeds, crop marks, and color specifications.
- Oversee quality control for all printed and digital materials to maintain brand standards.
- Resize, color-correct, and format images to ensure consistency across all deliverables.
- Collaborate with print vendors, obtaining quotes, confirming production timelines, and delivering final files.
- Develop and implement quality control systems to ensure brand consistency and excellence across all materials.
- Apply principles of typography, spacing, scale, and visual presentation to strength and enhance brand identity and engagement
- Other duties as assigned.
Qualifications
Required Skills & Qualifications
- Proven working experience in print production and design.
- Advanced knowledge of Microsoft PowerPoint, with the ability to create clear, engaging, and persuasive visual content.
- Strong understanding of brand guidelines and the ability to apply them consistently
- Experience with InDesign, Illustrator and Photoshop and/or Adobe Create Suite is required.
- Exceptional attention to detail with the ability to identify and correct inconsistencies.
- In-depth knowledge of file formats, color management, and print production processes.
- Experience with various print techniques, including offset and digital printing.
- Proven ability to troubleshoot and resolve design or production challenges independently.
- Proven team player with ability to build strong working relationships internally and externally.
- Outstanding interpersonal, oral and written communications skills.
- Demonstrated collaborative team player who can seek information from other departments, translate and share that information effectively and in a timely manner.
- Self-starter who excels with deadline-oriented milestones and can shift with changing priorities.
- Strong organizational skills with the ability to work in a fast-paced team environment.
- Highest level of integrity with demonstrable record of handling confidential information with discretion.
Education & Experience
- Bachelor’s degree required.
- 3-5 years of professional experience in print production and design within a corporate or non-for-profit marketing/communication team.
Physical Requirements
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, navigate the site to various locations, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
Benefits
Grace Farms offers a competitive benefit package that includes a choice of medical plans, a dental and vision plan, 100% employer-paid basic life insurance and short-term disability, tuition reimbursement, and a 403(b)-retirement benefit with an organization match. We encourage our staff to take time-off to rest and recharge and provide PTO, sick, and personal days as well as 11 paid holidays. All staff are welcome to explore the beautiful 80-acres of our preserved land and may take part in any of the numerous public events on-site.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply
Sous Chef
Full Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
The Sous Chef plays a critical role in the kitchen by bringing a deep knowledge of food preparation, cooking techniques, and menu execution. This role supports the daily service and preparation for large events while upholding the highest standards of food quality, safety, and presentation. The Sous Chef will collaborate closely with the Commons Manager & Chef de Cuisine, as well as the Lead Line Cook, to monitor inventory, maintain standards, and cultivate a positive team culture.
As a key leader in the kitchen, the Sous Chef will mentor and motivate kitchen staff, fostering a collaborative and professional environment. In the absence of the Commons Manager & Chef de Cuisine, the Sous Chef will oversee operations, provide direction, and ensure the kitchen team performs at its best. The Sous Chef will be integral to the kitchen team feedback loop, reporting any problems, concerns or feedback to the Commons Manager & Chef de Cuisine. The Sous Chef will champion the values of the Grace Farms and encourage a collaborative and proactive spirit among the team.
Your Day-to-Day
- Assist in the preparation and execution of all food and beverage menus.
- Produce high quality dishes that balance creativity, taste, and presentation.
- Contribute to menu development, including seasonal specials and new dishes.
- Supervise and guide the Lead Line Cook and Line Cooks.
- Train and mentor kitchen staff, fostering a culture of growth and collaboration.
- Provide constructive feedback and performance assessments under the guidance of the Commons Manager & Chef de Cuisine.
- Oversee kitchen operations to ensure timely service that meets quality standards.
- Lead and motivate the team in high-pressure environments to ensure service excellence.
- Take responsibility for opening, closing, and other side duties as assigned.
- Ensure compliance with food safety and sanitation regulations.
- Maintain and enforce high standards of cleanliness, safety, and professionalism in the kitchen.
- Proper understanding of cooking techniques, butchering, and knife skills.
- Ability to work all stations in the kitchen and lead the team to success.
- Manage and train kitchen staff and professionally assess staff’s performance under direction of the Commons Manager & Chef de Cuisine
- Comply with and enforce sanitation regulations and safety standards
- Monitor the fridge and pantry, bringing any issues, shortage or overage to the attention of the Commons Manager & Chef de Cuisine. Oversee and collaborate with the Lead Line Cook in keeping inventory of perishables/non-perishables and minimize waste.
- Other duties as assigned.
Qualifications
Skills/Abilities:
- Strong leadership and motivational skills, with the ability to inspire and guide a team.
- Comprehensive understanding of cooking techniques, butchering, knife skills, and kitchen equipment.
- Knowledgeable with regards to safe storage, handling of food, and prevention of contamination or spoilage.
- Creativity and adaptability in developing seasonal menus and specials.
- Ability to perform effectively under pressure while maintaining a positive and professional attitude.
- Strong organizational and time management skills.
- Commitment to maintaining a collaborative and inclusive team culture.
- Must be able to read, write and communicate effectively with all team members and other colleagues at Grace Farms.
- Bi-lingual communication skills a plus.
- This position will work on site in New Canaan. Must have flexible schedule, as well as the willingness and ability to work nights and weekends as needed.
Education & Experience:
- Minimum High School Degree or equivalent. Culinary Degree preferred.
- Minimum of three (3) years of leadership experience in food and menu preparation, ideally in a restaurant and/or corporate setting with an a la carte menu. Organic food and sustainable methods a plus!
- Proven experience as a Sous Chef or in a similar role in a fast-paced kitchen environment.
- Experience leading a line staff of 3-5 members
- Experience with inventory management, FIFO & LIFO methods
- Serv Safe Certification is a plus.
Physical Requirements:
- Ability to lift up to 50 lbs., bend, climb stairs, and stand for an extended period of time.
- Be able to handle hot and cold conditions during food preparation and cooking.
Benefits:
Grace Farms offers a competitive benefit package that includes a choice of medical plans, a dental and vision plan, 100% employer-paid basic life insurance and short-term disability and a 403(b)-retirement benefit with an organization match. We encourage our staff to take time-off to rest and recharge and provide PTO, sick, and personal days as well as 11 paid holidays. All staff are welcome to explore the beautiful 80-acres of our preserved land and may take part in any of the numerous public events on-site.
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply
Visitor Experience Associate
Part Time
Grace Farms, 365 Lukes Wood Rd. New Canaan, CT
Responsibilities
About Grace Farms
Grace Farms is a center for culture and collaboration in New Canaan, Connecticut. We bring together people across sectors to explore nature, arts, justice, community, and faith at the SANAA-designed River building, situated on 80 acres of natural landscapes. Our humanitarian work to end modern slavery and foster more grace and peace in our local and global communities includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.
Duties:
- Warmly greets all visitors wherever they are assigned that day by creating a welcoming and friendly environment where visitors receive prompt, efficient and pleasant attention whether it be in person, on the phone or via e-mail.
- Efficiently and effectively processes all visitors and members using the appropriate technology at the particular station or event they are assigned which may involve credit card and member card processing. Requests appropriate ID as necessary to ensure the integrity, safety and security of the visitor’s credit card and membership. Follows all established GFF financial/credit card policies and protocols with accuracy, integrity and honesty.
- Anticipates and responds to visitor needs by providing accurate and helpful information about Grace Farms and all its offerings. Provides suggestions for personalized visit itineraries based on the visitors’ needs, interests, time, and other visitors attending with them (family, children, adults).
- Promotes and educates visitors to the benefits of membership and processes membership applications including upgrades and renewals.
- Solicits and records visitor feedback, suggestions, complaints and compliments about their experiences at GFF and make the supervisory team aware of such feedback for use in continuous improvement and quality control initiatives and efforts. Alerts supervisory staff to potential issues, problems and possibilities in a timely manner.
- Continuously expands personal knowledge about GFF, its grounds, offerings, exhibitions, events and initiatives by active participation in training, staying abreast of news, events, and programs through team meetings, verbal, written and electronic communications, asking questions of staff and supervisors, and observing on-site activities.
- Follows all safety protocols when greeting and processing visitors, guests, staff and members at the Welcome Kiosk upon arrival. Provides helpful and friendly guidance and direction to each arriving guest and member to start their visit to GFF in an exceptional manner.
- Using best judgement, respond to visitor situations, calling upon supervisory and safety staff as needed in a timely, calm and clear manner.
- Serves as part of the larger Events & Visitor Experience Team in various visitor experience capacities to extend hospitality to guests at public and private events at Grace Farms including, but not limited to: greeting, registration check-in, wayfinding, and providing necessary information to guests to ensure a welcoming and meaningful event and experience for all.
- Always maintains a positive and professional image, reflecting pride in the position and enthusiasm for the Foundation.
- Constantly contributes positively and enthusiastically as part of a team-oriented department with a “can-do” and joyful attitude.
- Maintains regular and consistent attendance and punctuality.
- Other duties as assigned.
Qualifications
Skills/Abilities:
- High school diploma or equivalent required. Bachelor’s, or course work related to obtaining a degree preferred. Must be at least 18 years of age.
- Previous experience in customer-service related positions required.
- Proven ability to work comfortably and effectively with computers and other visitor facing technology. Experience with Point of Sale systems greatly preferred.
- High energy, enthusiastic, customer centered intelligence and acumen is essential.
- Must possess superior interpersonal and communications skills, with the ability to extend kindness, grace and joy with every interaction.
- Proven experience as a team player with a “can-do” attitude, highly organized, adaptable and flexible to meet time, priority and workload demands as well as shifting schedules and unexpected circumstances that come with working with the general public. Must be able to maintain a calm exterior presence during periods of high volume, high stress or unusual events.
- Proven ability to work comfortably and efficiently with computers, electronic communications, and other technology.
- Punctuality is key, as well as the ability to work flexible hours including evenings, weekends and some holidays. This position will work both indoors and outside depending on season and weather. Hours are subject to change on a weekly basis due to events and circumstances.
- Must have transportation, valid background check, and ability to work weekends and evenings.
- This position must work on site at Grace Farms in New Canaan, CT.
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to walk or stand, sit, see, read and speak English clearly, hear and use hands to reach, handle or feel.
- The employee is occasionally required to climb, stoop, kneel or crouch.
- The employee must occasionally lift, push and/ or move up to 25 pounds.
Compensation: $20 per hour
Benefits
Grace Farms offers a comprehensive and competitive benefits package that includes tuition reimbursement and a 403(b)-retirement plan with an organizational match. All staff are invited to enjoy our scenic 80-acre preserved landscape and participate in the diverse public events hosted on-site.
MUST have reliable transportation as we are NOT near public transportation.
Grace Farms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply
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